Unboxing the Logitech Smartdock

Ever since I first was introduced to the Smartdock during Microsoft Ignite last year I have been anxious to get my hands on one. Our company has been heavy on collaboration since Live Communications Server 2005, mostly with desktop users using audio and screen sharing. Lately the use of video enabled meeting rooms have been asked for, and for someone that thinks traditional Skype Room Systems are too expensive (at least for company wide implementation) the Logitech solution looks really promising.

This week the Smartdock finally arrived, and here are my initial thoughts on it.

The concept of the Smartdock solution is actually something I have been close to setting up myself – I even have a draft for a “DYI Lync Room System” blog post lying around! A couple of years ago I did set up a Surface Pro 2 as a “team room Lync System” where I would utilize the Lync modern UI app to achieve most of the Skype Meeting Room experience, further customizing the Start Screen so it would only have a tile for joining booked meetings and another for starting a new one yourself. The problem was that users could easily screw things up by messing around with the computer, even viewing the desktop would throw some users off. The idea was reluctantly abandoned.

The Logitech Smartdock takes this concept a few steps further. First of all it locks down the computer so that the only way to end the Skype Room System app is by restarting the computer. Second, it contains an HDMI “capture device” that will let you connect the sharing computer via HDMI cable. Since you will most likely bring your own computer to share meeting content I personally find presenting the content directly (via Skype) to be just as easy. With the Smartdock, however, the advantage is that the presenter does not even need to have Skype for Business installed on his or her computer.


Smartdock unboxed – contents of the package

The Smartdock ships in a compact box along with a power supply, a 10 feet network cable and two 10 feet HDMI cables. At the moment it only supports one external monitor but it is announced that dual monitor support is coming. So for now you have all the cables for both HDMI input as well as output. The Smartdock even ships with a small torx screwdriver needed for the Surface and cable attachment within the dock! For hired consultants setting this up at a customer site it is nice to know that you can actually leave your tool kit at home.


Smartdock unboxed – Surface mounting

Apart from the Smartdock you will need a Surface Pro 4. It has to be a Core i5 CPU version, and sadly you will have to install Windows 10 Enterprise instead of just being able to use the preinstalled Windows 10 Pro that ships with the Surface. The latter can be a pain, because PXE booting a Surface Pro 4 turned out such big a problem I had to go on using USB bootable media instead. Microsoft has a guide for creating a USB media including drivers and the Skype Room System application package. The installation is kind of clever, as it takes you through the whole part of installing the OS and application, sysprepping the computer as well as the following “perks”:

  • Creates an administrator account and a separate console account named “Skype”
  • Locks down the “Skype” user account so that all interaction besides what you do with the SRS application is disabled
  • Installs maintainance task that will automatically update the SRS
  • Adjusts power settings so that the Surface will never shut down, but it will turn the touch screen dark after some time. Along with the proximity sensor in the docking that “wake up” the screen when you get close to it that is kind of a cool feature. This will even make the HDMI output turn off and on, so if you (like me) are having the meeting room screen/projector automatically turn off and on based on source input it will work fine with the Smartdock!
  • Sets the Smartdock to automatically sign in with the “Skype” user account as well as start the Skype Room System app automatically.

Make sure that you just leave the sysprep autounattend file as it is instead of changing it into what the Technet article says, that is: instead of making it into “silent.xml” just stick with the default “audit.xml” config file. Otherwise the SRS app and several other settings will not be installed.


Smartdock unboxed – room system account login

After the installation is complete you can “dock the Surface”, power it on, provide the login credentials for your Skype Room System account and enjoy the fun. Of course, I am assuming that you have provided the SRS account in advance, but that is well explained here. In my case I have been reusing an existing Exchange room resource account already used with an Evoko Room panel for meeting room booking – and they both seem to play along nicely.

Remember that if you decide not to domain join your newly born Skype room you will require a root certificate trusting the certificates assigned to the Skype server, or else you will not be able to log in. This is well described in the Technet article along with a tip on how to make it happen during initial setup.

One thing I was anxious about was whether the Skype Room System app would be conforming to the locale used on the Surface. Of course I would prefer that the user interface would be in my (users) local language, for maximum ease-of-use. Luckily this is the case. When I set up a Crestron RL system I seem to recall that it was all in English, but that was years ago and may have changed – or may even be false.


Smartdock unboxed – docking pedestal cable connection panel

Another thing to notice is that the Smartdock, even though it is running a fully functional Surface Pro 4 inside, will require an Ethernet connection for the Skype Room app to work. For some this might sound like a downside, but for me assuring that Skype media will run on the best network available is nothing but the right thing to do. Also, remember that to take full advantage of the HDMI input device you will have to change into the administrator account and adjust audio device settings

The thing I love most about the Smartdock is that you can connect whatever kind of USB audio and video solution you like. I have been testing it with the Logitech GROUP system, a solution we have deployed to several meeting rooms already and one that I really find giving you bang for the buck. So with a Smartdock (MSRP $599), a Surface Pro 4 (about $1,000) and the Logitech GROUP (MSRP $999) you have your Skype Room system going for less than $2,600! That is way off any other Skype Room System out there, at least to my knowledge.
If you want to go with other vendors that is possible too, for example; if you have a really large meeting room you could use Vaddio EasyUSB ceiling mounted microphones and the Altia PanaCast 2 panoramic camera for full sonic and visual coverage – That is flexibility to me!


Smartdock unboxed – home screen

The Smartdock is operated the same way as the other Skype Room systems on the market. On the touch screen you have the choices of starting your own ad-hoc meeting or simply presenting an HDMI connected computer screen if the meeting is only for people physically present. There is also the “Invite this room” choice which will simply give you the instrictions on how to invite the room into a conference call. If you have already created a meeting up front which the Skype Meeting Room was invited into then the click-to-join button is readily available.


Smartdock unboxed – in-meeting controls

During a Skype conference call theres is a layout control button. This gives you the choice to view only the content, only the video gallery or content view with a compact sidebar of video gallery attendants. All in all this is everything you would expect from a Skype Room System, and it both looks and runs real smooth. If you enable the Skype Meeting Room  account for voice it will let you use it as a phone as well, and with Skype for Business server the voice policy applied will always be that of the Meeting Room instead of the meeting organizer.

Last, but not least, one thing I am awaiting with some anxiety is how the system will handle upcoming Windows updates. Back at Ignite the Logitech representative gave some promises that the Skype Room software would automatically handle this, and – at least how I interpreted it – would make sure that only Logitech “certified” updates (meaning tested and proven) would be applied. As I have already mentioned there is a “maintainance task” that will take care of updates, but I seem to recall that the anniversary update for Windows 10 actually broke some Logitech webcams, and that is something I would rather not experience.

Summing up I have the following pros for Logitech’s Smartdock:

  • Reasonably priced – a basic solution including camera and microphone is available for under $2,600
  • Quite easy to set up, you will only need to create the install media once, and from there the installation is straight forward.
  • Flexibility to use your preferred or needed camera and/or microphone solution, as well as your existing or preferred screen or projector.
  • The same great and easy user interface of the much more expensive Skype Room systems already on the market.
  • Uses Ethernet network connection only – which is preferrable.

Now, there are also some points to take into consideration, maybe even considered cons:

  • The Surface Pro 4 will need to be provisioned via PXE boot or USB media. The first I was unable to get working, the latter can be cumbersome if you plan to deploy many of them.
  • How will the system handle updates?

All in all I have to say that Logitech are onto something here. I already have their meeting room solutions for audio and video set up in several facilities, and they are delivering good quality at a reasonable cost. The Smartdock looks much like the same story!


Smartdock complete install along with the Logitech GROUP


19 thoughts on “Unboxing the Logitech Smartdock

  1. I’m not sure if the SP4’s are the same as the SP3s but, the older version required a more expensive PXE boot capable USB NIC. The cheaper model didn’t have the drivers built into UEFI to kick it into life.

    • You are probably right Nick and I have been concluding with the same myself, but as I could not find an original Surface Ethernet dongle I have not been able to verify it.
      We have had nothing but problems with SP3 in our environment and practically “banned” them, the SP4 will only make it’s appearance along with the Smartdock.

  2. Rune, have you seen any issues with presentations using the cable attached to a computer while in a meeting. We are getting pretty regular black screens and locking screen issues with out SmartDock system when we share this way.

    • Hi Rick.

      No, actually my users have been more than satisfied with the solution.
      No mention of such problems anyway.

      By the sound of it I would suspect OS power settings (manually or Group Policy) that kicks in, especially when running on battery. We had some real strange problems with computers locking the screen after a few minutes of inactivity, where the GPO was set for 1o minutes. To overcome it we had to apply another policy and then switch back again.

      If your problem is affecting several users, and only when connected to the Smart Dock, then it’s probably something with the Smart Dock. Could be something as simple as a faulty HDMI cable not passing all control signals.

  3. Hi Rune,

    A good and informative article, thank you!

    I have some questions about your bulletpoints:
    * Creates an administrator account and a separate console account named “Skype”
    * Locks down the “Skype” user account so that all interaction besides what you do with the SRS application is disabled

    The only account created is “administrator” and the SP4 boots every night around 2 AM.

    So my questions is, do you know why the account “Skype” does not get created and why the reboot every nigth? I can not see anything special in the eventlog.

    Do you have any thougts around this?

      • Hi again Rune, sorry for the late reply.

        Thank you for the quick reply, and no I did not read your article before I made the image and installed the SP4.
        After I had the issues, I got a link to your article from my Logitech contact here in Norway.

        But when I made a new image and reinstalled it I now got the right configuration, the “Skype” user and “lockdown”, and it does not reboot.

        Once more, thank you for the quick reply.

  4. Great Article! Thank you for sharing this.

    My test unit was just delivered today and I have been working with it trying to get it configured. In the documentation you bring up adding the surface to the domain but once the install is completed, it is totally locked down. When i try to go into the settings, none of the passwords that i found in the xml files work to get out of Skype Room System. Is there a different default password in which file should i be looking for the password? I tried to change the password in AutoUnattended.xml but then the install fails to complete.

    Thank you for the help.

    • Sorry for the late answer. The default administrator account uses “Admin”/”sfb” as username and password. Altering the sysprep config file may lead to problems.

  5. Hi there!
    At the begining I would like to say you made this guid and unboxing perfectly! Like it so much. But I’ve got one problem with detecting second extended display. I’ve got everything connected rightly. I have two TVs on the wall. Every time I have only display on one of TV, for example on the left’s tv, when Im changing the output HDMI signal cable, the display go to tv on the right side. When I change it to last setup, display go again to left’s tv. Why can’t I connect two extended TVs to my Smartdock with SP4?

    • Hi Matthew.

      We don’t have the dual display set up in any of our meeting rooms. Back when we purhcased our SmartDocks that feature was not yet enabled, so I have yet to try it out myself I’m afraid.
      I honestly don’t know if there is some kind of configuration needed on the SmartDock to utilize dual screen, or maybe your firmware needs updating.

      • You need to select Dual monitors in settings. I have 2 screens displaying content in one and video in other.

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