UC Magic Quadrant – Did Gartner get it wrong?

It’s been a month since Gartner’s yearly “evaluation” of the Unified Communications market and the vendors therein.
There have been multiple blog posts (Ståle Hansen, Matt Landis etc), tweets and podcasts (The UC Architects for one) pointing out their disagreements over the Gartner verdict, putting Cisco at the “leading” spot in front of Microsoft.

For those unfamiliar with this yearly “moment of truth” from Gartner, nothing has really changed from last year’s release – only that this year Microsoft had released the Lync 2013 server and client that have really improved from the shortcomings of former versions. So expectations were high that Microsoft would once more reclaim the “throne” of UC, and the disappointment equally present when it wasn’t so.

As a consultant working mainly with Lync myself, I have to admit feeling a little “disappointed”. So how could Gartner get it this wrong? Or did they?

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The new Centralized Logging Service

In December 2012 I did my first customer install of Lync Server 2013. Up until then I had only toyed around a little with a lab install of the Preview / Evaluation software, and had not really gotten familiar with the new type of logging tool that comes with Lync Server 2013.
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